TENANTS

Our aim is to find you the perfect property to suit your requirements with the minimum of hassle.

Finding a property

The first step is to contact us to provide brief details about yourself and about the accommodation you require. We then search our database for suitable properties for you to view. If not urgent, we log your details so that we can contact you as suitable properties become available. It is wise to start looking about a month before you wish to move, as the nicer properties are viewed and reserved quickly. Our tenancies are granted for a minimum term of 6 months, which may be renewed if all parties are in agreement.

• To view our selection of available properties to let please use the Property Search boxes on the right
• To register your requirements please click on the Register tab above.

Please note that for your safety and peace of mind -

• All of our managed properties are Gas Safe certificated, and inspected for electrical safety, and furniture fire safety
• All Tenancy Deposits (bonds) are held in accordance with the Deposit Protection Regulations.

Viewings

Viewings will be arranged at times to suit you, including evenings and weekends, and you will invariably be accompanied by a member of staff, who can give advice and answer any questions you may have.

Tenants Fees Act

V-Matrix Fees and Charges from 1st June 2019 Permitted charges in accordance with the Tenant Fee Act 2019 for Assured Shorthold Tenancies:

- Holding deposit - maximum of one weeks rent.

- Security deposit - 5 or 6 weeks depending on the rental amount (5 weeks for tenancies where the rent is under £50,000 per annum and 6 weeks where the rent is over £50,000 per annum).

- Unpaid Rent - interest charged at 3% above the Bank of England Base Rate when the rent is more than 14 days late.

- Costs incurred for lost key(s) or other security devices.

- Variation of contract after the tenancy commences - £120 (inc VAT) per agreed variation.

- Change of sharer - £120 (inc VAT) per replacement tenant or any reasonable costs incurred if higher.

- Early termination (tenants request) - liable for the landlords costs in re-letting the property as well as all rent due under the tenancy including any reasonable costs incurred until the start of the replacement tenancy.

In the event that the landlord declines to grant the tenancy, it will be refunded to you in full.
However the holding deposit will be non-refundable if you decide not to proceed for any reason, or if you fail to provide complete and accurate information in your application.

References

As a minimum we will require satisfactory references from your employer (or college), a previous or current landlord, and a credit reference report.

We may also require a personal reference, and sometimes a guarantor. We may use the services of an independent referencing company to obtain and evaluate these references.

Rents

Rents are normally quoted calendar monthly, and payable monthly in advance. The tenant is usually also responsible for Council Tax, Water Rates, Gas, Heating, Electricity and Telephone costs. All rents are payable by bank standing order to our company bank account or your landlord's bank account.

Deposit

A security deposit of a minimum of 5 week's rental will normally be required. This deposit will be treated in accordance with the Tenancy Deposit Protection regulations, and you will be provided with the appropriate prescribed information and receive details regarding the scheme used. The deposit is held to cover damage, breakages, and any other liabilities under the terms of your tenancy agreement. Please note that under no circumstances can the deposit be used by the tenant to cover rent.

IF YOU HAVE ANY QUESTIONS ON TENANT FEES, PLEASE ASK A MEMBER OF STAFF

Our business does have Client Money Protection (CMP) insurance by Client Money Protect.

Please refer to our Client Money Handling Procedures documentation which covers the providers we use, where your money is held and the systems in place to ensure it is protected.

See our client money handling procedures